Booking Conditions Please Read Carefully

1. Fez Travel accepts bookings subject to the following Booking Conditions. A ‘Client’ is all persons named on the booking form intending to travel with Fez Travel. A ‘Product’ is any service sold by Fez Travel. All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking Fez Travel requires that the agent has taken full payment of all monies due. A contract between the Client and Fez Travel comes into existence when Fez Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of Fez Travel has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of Fez Travel, unless such be in writing and signed by the Director of Fez Travel. Fez Travel reserves the right to decline any booking at their discretion without further explanation.

2. Amendments and Cancellations by Clients
   1. Clients can cancel at any time. The cancellation will be effected at the time that Fez Travel receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.
      1. More than 42 days prior to departure - 10% of the product cost or 40 GBP, whichever is higher.
      2. 29 to 42 days prior to departure - 25% of the product cost or 40 GBP, whichever is higher.
      3. 14 to 28 days prior to departure - 50% of the product cost or 40 GBP, whichever is higher.
      4. 0 to 13 days prior to departure - no refund is given.
      5. No refund is given for a partially used Product.
      6. A Hop-On Hop-Off Bus Pass once issued cannot be refunded.

   2. After the booking has been confirmed proposed amendments must be written by ‘the Lead Client’ and will incur an administration fee of equivalent to GBP 30.00 except for the first change that will incur no fee. No requested change can be guaranteed.

   3. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Fez Travel.
   4. If a refund is payable by Fez Travel to the Client, the refund amount will be calculated according to the conditions set out in Section 2.a and with consideration of evidence of exceptional circumstances. Fez Travel will not pay fees charged to the Client by the Client’s bank for processing the credited amount.

3. Information and Pricing Policy
   1. Before a booking is confirmed, Fez Travel reserves the right to amend brochure prices due to any circumstances outside the control of Fez Travel such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.

   2. Bank transfers are accepted as the full amount payable as published. Fez Travel only accepts Credit Card payments in New Turkish Lira (YTL). The full amount payable in New Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of New Turkish Lira that was withdrawn by Fez Travel.

   3. Product information is published by Fez Travel in good faith and Fez Travel will use its best endeavours to operate all Products as advertised. Fez Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.

4. Cancellation By Fez Travel

   All Fez Travel Products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 14. Fez Travel reserves the right to cancel any confirmed booking in any circumstances, however, Fez Travel will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Fez Travel. Compensation is not available if Fez Travel is forced to cancel or in any way change a tour due to force majeure but where Fez Travel is unable to provide the tour booked, Fez Travel will return to the Client all monies paid to Fez Travel (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.

5. Tour Meeting Point

   Clients are fully responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by Fez Travel at www.feztravel.com/packs.

6. Travel Insurance

   Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Fez Travel accepts no liability on the Client's behalf where Fez Travel has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

7. Liability of Fez Travel
   1. Fez Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Fez Travel accepts no liability of Client’s damages where Fez Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Fez Travel accepts no liability if there has been no fault on the part of Fez Travel or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Fez Travel by force majeure and the consequences of which could not have been avoided even with all due care.

   2. In respect of carriage by air, sea and rail and the provision of accommodation, Fez Travel’s liability in the said cases will be limited in the manner provided by the relevant international conventions.

   3. Fez Travel accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Fez Travel by force majeure.

8. Travel Documentation

   It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Fez Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Fez Travel but without liability.

9. Health and Conduct

   Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Fez Travel from any obligations and liability.

10. Client Exclusion and Local Law

    Clients agree to accept the authority and decisions of Fez Travel's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Fez Travel. In the case of Client ill health, Fez Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Fez Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

11. Photographing

    Our authorised representatives may take photographs and films of our Clients while using any Fez Travel Product. Fez Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. Fez Travel also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Fez Travel or its Products in promotional literature without obtaining further consent.

12. Complaints

    If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Fez Travel employee so that Fez Travel can use its best endeavours to rectify the problem. Fez Travel cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Fez Travel’s liability to pay compensation. Should Fez Travel be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the product.

13. Accommodations

    Organised tour accommodations are based on twin/double/triple or quad share accommodation. That is, individual travellers not requesting a single room will be placed in rooms together. For pre and post tour accommodations the entire room will be reserved for the client. We cannot arrange shared pre and post tour accommodations for single travellers - single supplement is required. Fez Travel will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.

14. Child Discount Rates
    1. 0 years to 5 years of age: Free of charge.
    2. 6 years to 12 years of age: Half of the full rate.
    Children receive discounts on Gulet Cruises and the following rates will apply:
    1. 0-3 years: Free of charge

15. Airport transfers
    
    Istanbul airport transfers where included in the tour or purchased separately are from:-
    
    1. Ataturk International airport.
    2. Sabiha Gokcen airport for Turkish Airlines and EasyJet arrivals from Luton airport only. A surcharge will apply for all other transfers whether included in the tour cost or purchased separately.

16. Guaranteed Departure Products
    1. Guaranteed Departure Products are guaranteed to depart on the dates advertised in the brochure except where beyond the control of Fez Travel by Force Majeure and include all tours within the brochure and on the website that are not included in 17, 18 and 19 below.

17. Minimum Number Products
    1. Minimum Number Products are all Products that are not listed as Guaranteed Departure Products.

    2. If there are not enough Clients booked on a Minimum Number Product that is cancelled for that reason, Fez Travel will inform the Client or Client’s Agent. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or upgrading to another tour or a refund of all monies paid. In this case, Fez Travel will use their best endeavours to find a suitable alternative.

18. Maximum Number Products
    These include Diamonds of Mediterranean tour, Constantinople to Hellas tour and Greek Island Odyssey. A maximum limit of 20 passengers is set for these tours. This limit may be changed at Fez Travel’s discretion without notice. Bookings will be closed and not be accepted after this limit is reached.

19. Gulet cruises
    1. Sail Away and Enchanting Blue only:
       1. Availability must be confirmed with Fez Travel in writing prior to acceptance of any booking.
       2. The departure date of a gulet cruise may not be changed within 2 weeks of departure
    2. Gulet cruises other than Sail Away and Enchanting Blue only:
       1. The departure date of a gulet cruise may not be changed within 72 hours of departure
    3. On all gulet cruises, single travellers must pay single supplement. Twin share is not available on Gulet cruises unless otherwise stated.

20. Hop On Hop Off Bus Pass Only
    1. The hop on hop off bus pass is a single purchase bus ticket for transport on our set route around Turkey.
    2. The Client’s seat on a particular bus is guaranteed if they book their next sector on the bus with not less than 72 hours booking notice. Bookings can be made via e-mail, phone, fax, in person at Fez Travel office in Istanbul or onboard the ‘Fez Bus’. If the client does not confirm their seat with at least 48 hours notice, they will be allocated “standby status”. This means that they will be booked on the next available bus.
    3. Travel sector bookings that have been confirmed by Fez travel, that the client fails to be present for (no shows) will incur a 10 GBP fee for the first occurrence. Subsequent missed departures will result in the loss of the full travel sector.
    4. Credit or refunds are not available on unused travel sectors.

21. Trooper Tours, FezCruise and FezPlus are operated by Fez Travel Ltd.

22. Feul Levy
    Fez Travel reserve the right to impose a fuel levy on new bookings should the price of diesel in Turkey rise above 3.50 YTL per litre