Istanbul Office (Head Office)
Turkey : +90 212 520 04 34
U.K. : 0207 099 2077
Email : feztravel@feztravel.com
Email : feztravel@feztravel.com
Experience
Turkey, Greece and Egypt
Gurkan was always helpful, informative and patient. Shared lots of information about Turkey and its people. Thank you for showing me Turkey.
Elizabeth Stewart, 54, New Zealand
Tour Categories
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Booking Terms and Conditions
(please read carefully)
- Trooper Tours, Fez Bus, Fez Cruise, Fez Plus and Advisor Travel are registered trademarks of and operated by Fez Travel Ltd.
- Fez Travel accepts bookings subject to the following Booking Conditions.
- A ‘Client’ is all persons named on the booking form intending to travel with Fez Travel.
- A ‘Product’ is any service sold by Fez Travel.
- All Clients will be deemed to have read, understood and accepted all Booking Conditions.
- To confirm a booking Fez Travel requires that the agent has taken full payment of all monies due. A contract between the Client and Fez Travel comes into existence when Fez Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of Fez Travel has any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Fez Travel, unless such be in writing and signed by the Director of Fez Travel. Fez Travel reserves the right to decline any booking at their discretion without further explanation.
- Amendments and Cancellations by Clients
- Clients can cancel at any time. The cancellation will be effective as at the time that Fez Travel receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.
- 29 to 42 days prior to departure - 25% of the product.
- 14 to 28 days prior to departure - 50% of the product.
- 0 to 13 days prior to departure - no refund is given.
- No refund is given for a partially used Product.
- After the booking has been confirmed proposed amendments must be written by ‘the Lead Client’ and will incur an administration fee of equivalent to GBP 30.00 except for the first change that will incur no fee or as otherwise agreed. No requested change can be guaranteed.
- If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Fez Travel.
- If a refund is payable by Fez Travel to the Client, the refund amount will be calculated according to the conditions set out in Clause 3.1 and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client.
- Please refer to clause 25 for special ANZAC Day 2015 cancellation cionditions.
- Clients can cancel at any time. The cancellation will be effective as at the time that Fez Travel receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.
- Information and Pricing Policy
- Before a booking is confirmed, Fez Travel reserves the right to amend brochure prices due to any circumstances outside the control of Fez Travel such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
- Bank transfers are accepted as the full amount payable as published. Fez Travel only accepts Credit Card payments in New Turkish Lira (YTL). The full amount payable in New Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of New Turkish Lira that was withdrawn by Fez Travel. Fez Travel accepts no responsibility for variations in the final transaction amount due to fees and exchange rates used by banking institutions.
- Product information is published by Fez Travel in good faith and Fez Travel will use its best endeavours to operate all Products as advertised. Fez Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.
- Cancellation By Fez Travel
- All Fez Travel Products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 21.
- Fez Travel reserves the right to cancel any confirmed booking in any circumstances, however, Fez Travel will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Fez Travel. Compensation is not available if Fez Travel is forced to cancel or in any way change a tour due to force majeure but where Fez Travel is unable to provide the tour booked, Fez Travel will return to the Client all monies paid to Fez Travel (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
- Tour Meeting Point
Clients that forsake their inbound airport transfer or who are on a tour that doesn’t include inbound airport transfer are fully responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by Fez Travel at www.feztravel.com/packs. - Travel Insurance
Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. Fez Travel accepts no liability on the Client's behalf where Fez Travel has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance. - Liability of Fez Travel
- Fez Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Fez Travel accepts no liability of Client’s damages where Fez Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Fez Travel accepts no liability if there has been no fault on the part of Fez Travel or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Fez Travel by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
- In respect of carriage by air, sea and rail and the provision of accommodation, Fez Travel’s liability in the said cases will be limited in the manner provided by the relevant international conventions.
- Fez Travel accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Fez Travel by force majeure or otherwise.
- Travel Documentation
- It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.
- Fez Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Fez Travel but without liability.
- In the case of lost or stolen documents while Fez Travel is more than happy to assist in any way possible we can not be held responsible for any additional costs and the Client is not entitled to any reimbursement or compensation of paid travel expenses.
- Health and Conduct
Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve Fez Travel from any obligations and liability. - Inoculations and Allergies
It is the Clients responsibility to have any inoculations that may be required for your intended destinations. It is required that Clients advise Fez Travel of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person's physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases - Client Exclusion and Local Law
Clients agree to accept the authority and decisions of Fez Travel’s employees and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Fez Travel. In the case of Client ill health, Fez Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Fez Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour. - Photographing
Our authorised representatives may take photographs and films of our Clients while using any Fez Travel Product. Fez Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. Fez Travel also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Fez Travel or its Products in promotional literature without obtaining further consent. - Complaints
If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Fez Travel employee so that Fez Travel can use its best endeavours to rectify the problem. Fez Travel cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Fez Travel’s liability to pay compensation. Should Fez Travel be unable to resolve the problem on the spot a complaint must be made in writing within 90 days of completion of the product. - Personal Data
All Client data is protected in accordance with "Protection of personal data" laws. It is considered that the contract is signed and the Client agrees to the use of this data in order to meet contractual obligations.
Fez Travel reserves the right to use said data for direct marketing purposes, market research, customer demographics, statistics and information Fez Travel and its business partners.
If the Client does not want said data to be used by Fez Travel they may advise Fez Travel, by email, and said data will be destroyed. - Accommodations
- Organised tour accommodations are based on twin/double/triple share accommodation.
- Single travellers are not required to pay the single supplement fee, however individual travellers not requesting a single room and paying the advertised supplement will be placed in rooms with other travellers at the discretion of Fez Travel.
- Special requests such as bed types, smoking preference and connecting rooms are subject to availability.
- For pre and post tour accommodations the entire room will be reserved for the client. We cannot arrange shared pre and post tour accommodations for single travellers - single supplement is required.
- Fez Travel will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.
- Child Discount Rates
- Each child travelling with two accompanying adults will receive discounts on Turkey Tour products and the following rates will apply:
- 0 years to 5 years of age: Free of charge.
- 6 years to 12 years of age: Half of the full rate.
- Children receive discounts on Gulet Cruises and the following rates will apply:
- 0-3 years: Free of charge
- Children receive discounts on tours involving travel in Greece; however applicable discounts are dependent upon specific itinerary, and will be advised by Fez Travel at time of booking.
- Persons under 18 may book any of our tours only if they are travelling with a parent or legal guardian. There can be no exceptions to this policy.
- Applicable discounts on any tour product will only be applied upon booking confirmation by Fez Travel.
- Each child travelling with two accompanying adults will receive discounts on Turkey Tour products and the following rates will apply:
- Tour Inclusions and Exclusions
Any air travel unless mentioned within the inclusions of the tour. Airport arrival/departure taxes, visas, personal insurance, personal items such as, but not limited to, extra beverages at meals, food or snacks at times other than your meal included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities.
In short if it’s not mentioned in the inclusions section of the itinerary then its not included. - Airport transfers
- Airport transfers, where included in the tour, are available upon the start of services, for inbound transfers and the final day of tour for outbound transfers as per the tour itinerary. In the case of the client booking pre tour accommodation through Fez Travel the check in date would be deemed as the start of services.
- Airport transfers where included in the tour are available for all flights from Ataturk and Sabiha Gokcen airports in Turkey and Cairo airport in Egypt.
- Full flight details including arrival time and flight number must be provided a minimum of 48 hours prior to arrival. Failure to provide full and correct details may void transfer entitlement.
- Airport transfers are only available to and from tour hotels as specified by Fez Travel.
- Free Time
Certain periods during the tour may be designated as "free time". These periods are provided primarily to give the Client a chance to rest, relax and/ or explore. The Client is free to use this free time as they wish.
We do not accept responsibility for any loss, accident or injury which occurs during such ‘free time’. - Guaranteed Departure Products
Guaranteed Departure Products are guaranteed to depart on the dates advertised in the brochure except where beyond the control of Fez Travel by Force Majeure and include all tours within the brochure and on the website with the exception of products detailed in clauses 22, 23 and 24. - Minimum Number Products
- Minimum Number Products are all Products that are not listed as Guaranteed Departure Products on the Fez Travel website.
- In the event that a minimum number product fails to secure sufficient bookings on any departure date, Fez Travel will inform the Client or Client’s Agent. In such a case the Client will be given the option of changing to an alternative date or Product of comparable value or upgrading to another tour or a refund of all monies paid. In this case, Fez Travel will use their best endeavours to find a suitable alternative.
- Egypt products require minimum of 4 passengers.
- Maximum Group Size Products Maximum number products include all tours with a Greek travel component and Gulet cruises. A maximum limit of 20 passengers is set for these tours and maximum gulet numbers vary according to available cabin space. This limit may be changed at Fez Travel’s discretion without notice. Bookings will be closed and not be accepted after this limit is reached.
- Gulet cruises
- Sail Away and Enchanting Blue only:
- Availability must be confirmed with Fez Travel in writing prior to acceptance of any booking.
- The departure date of a gulet cruise may not be changed by the client within 2 weeks of departure.
- Single travellers must pay single supplement. Twin share is not available.
- Gulet cruises other than Sail Away and Enchanting Blue only:
- The departure date of a gulet cruise may not be changed within 72 hours of departure.
- Single travellers must pay single supplement only if the want a cabin to themselves. Otherwise Twin share is available with another single traveller of the same sex.
- Sail Away and Enchanting Blue only:
- ANZAC Day 2015 Tours
- Clients can secure their bookings with USD 350 refundable deposit payment. The deposit will secure the place and the announced rate at the time of booking. Even if there is a price change, the booking won't be affected and will be honoured with the rate when the tour was booked.
- The deposit payments made after 10 April 2014 will be non-refundable.
- The balance payment of bookings – made till 10 April 2014- should be paid on 30 Sept 2014.
- Cancellation conditions – the following cancellation charges will apply.
- Between 10 April 2014 – 30 September 2014 – Deposit Payment
- From 30 September 2014 – 15 December 2014 – 50% of the products
- From 15 December 2014 – 15 February 2015 – 75% of the products
- From 15 February 2015 – No refund is given.
- Acceptance of Terms:
Receipt of a deposit or final payment indicates that tour participants have read and accepted all the above and affiliated websites terms and conditions and agree to abide by them.
